This page endeavours to expand on fees and services. Looking to achieve the best possible solution for clients, PCWorkspace freely advises on Broadband, Broadband and Telephone Cabling, Builds, Component Sales, Computer Repair, Maintenance, New Installations, Upgrades and Virus Cleaning for private and commercial customers.
Extend the life of your PC or Notebook… A Full Computer Service from £29.40, with extra memory from as little as £5.00.
A - M / N - Z
NAMES and HOSTING
See: Design
NETWORKS
PCWorkspace will gladly install telephone / network and sockets, network your Broadband connection, extend or fit High Tension BT specification standard, Cat 5e/Cat 6, or shielded data cable, sockets, including BT i-Plates, and/or WiFi achieving the best possible bandwidth…
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Broadband
Broadband Advice
Cable Works
Call-out
Established Customers
PATest
Wireless
HP ProCurve Switch 2600 8 PWR with Gigabit Uplink (J8762A) £289.75
This is a brand new ProCurve 8 port PWR with Gigabit Uplink - Sale Price: £289.75 (HP Retail Price: £626.75 inclusive VAT). Please call: 777878. The ProCurve Switch 2600-8-PWR is a fully managed stackable switch with 8 auto-sensing 10/100 PoE ports and one dual personality Gigabit uplink. With integrated PoE and enterprise level software features in a low-density form factor, this switch is more cost-effective and has better functionality to support wide deployment of wireless access points. It is also ideal for small workgroups or remote offices that require general network connectivity and PoE for IP phones and access points.
PASSWORD REMOVAL
Password(s) removal/reset is charged at £3.50 (With works (where user back-up is requested)), otherwise £5.00; *£25.00 for a site visit (Mon-Fri (Windows 2000, XP, Vista, Windows 7)). *Peterborough… Please call: Peterborough (01733) 777878.
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Call-out
Established Customers
Licence
PAT
PAYMENT *
TransCash
Bank: NatWest.
A/C Name: PCWORKSPACE.
A/C No: On application…
Bank Sort Code: 54-21-38.
Swift Code: NWBKGB2L.
Reference: Client Name and Invoice Number.
Cash
Sterling, Euro.
Euro fee: plus €5.00.
Cheque
Payable to: PCWORKSPACE
Plus admin fee: £1.00.
*due on completion.
PayPal
Payment in advance (on request).
Plus admin fee: £1.00.
Please support free resource and further site development:
PERSONAL DEVELOPMENT
Professional Development / SchoolingTraining fees by arrangement, hourly, half-day etc. - PCWorkspace offers private tuition and small business advice to the individual or small group. Needs are assessed with schooling commissioned to suit conceivably establishing some grounding in rudimentary and/or intermediate Information and Communication Technology (ICT), Office Application and/or Computer Housekeeping…
PHOTO RESTORATION
See: Photographic Editing
PHOTOGRAPHIC EDITING
Charges for photo scanning and restoration currently start from £15.00. This includes preparation of original material, high resolution scanning and editing in professional software application to produce a restored digital image…
…Clients can optionally have the finished image file developed to generate a copy of the original, now restored photograph.
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Data Correction
Design
PORTABLE APPLIANCE TEST
Established business clients with two or more units, e.g. a PC and Laptop, qualify for a FREE 100mA, Class I Portable Appliance Test (PAT (on request)) on a serviced unit and cable. A Portable Appliance Test for a single unit and cable is optionally available for a fee of £5.00 coupled with a service or repair. Otherwise operating at our hourly rate, our fees start at £30.00 for the first hour and £3.00 per item (minimum half-hour / 5 items) thereafter. Please telephone: Peterborough 777878, or complete the email form for more details.
Steve has achieved Level 3 Certificate of Competence for the Inspection and Testing of Electrical Equipment based on the IEE Code of Practice for in-service inspection and testing of electrical equipment. PCWorkspace has the equipment and know-how to ensure that your small venture complies with Electricity at Work Regulations (EWR) 1989, remaining a safe environment for staff and clients. Given our particular area of expertise however, we are looking to gain in IT specifically, e.g. 100mA, Class I equipment (3/5 Amp plug (CLASS II optional, e.g. non-fused)).
Important Literature / Legal Requirement / Regulations
Electricity at Work Regulations 1989 • Management of Health and Safety at Work Regulations 1999 • Health and Safety at Work Act (HASAW) 1974 • Provision and Use of Work Equipment Regulations (PUWER) 1998 • The Institution of Electrical Engineers (IEE) Code of Practice for In-service Inspection and Testing of Electrical Equipment • Workplace (Health, Safety and Welfare) Regulations 1992.
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Cable Works
Call-out
Established Customers
Maintenance
POWER SUPPLIES
See: Call-out
PRINTERS
Many printers we find are not cost affective to repair, but not withstanding software issues, e.g. Windows and/or printer drivers; matters relating more specifically to ink perhaps, while we do not specialise in the repair of printers, we will do our best to advise or help.
For the more expensive ink-jet and laser units you might conceivably contact a specialist or the manufacturer for further advice.
As a general rule of thumb when looking to purchase a replacement printer, you might consider the cost of consumables prior to deciding which brand to buy.
REPAIR and SERVICE
PCWorkspace works largely in a mobile capacity - Customers who bring base units can nonetheless benefit from a speedy analysis and repair, and we will of course collect and return systems…
Important
It may be deemed necessary in some cases, when on the workbench, to fully service a PC or Laptop, conceivably re-install the operating system for any number of possible reasons. While this might not have been the original intention, it may nonetheless be considered in the client's best interest, particularly where it has been found that there are perhaps compounding or insurmountable software issues. Consequently, the client may themselves then need to reinstall peripherals and/or third-party software when the unit is returned.
Providing that the customer has a current Internet (ISP) contract, all units returned to the client are, with exception, fully configured, Internet and Internet Security ready. However, given in such cases, that a hard-drive may be repaired or cleaned, an estimated service fee will not include the reinstallation of third-party software, moreover PCWorkspace cannot be held responsible for the consequential loss of software installations that are not licensed, i.e. where the client does not have original support discs and appropriate licence or product key(s). It is the client's responsibility to ensure that original backup media and licenses are retained and available if required, and to ensure also that any product keys for software purchased online are recorded should they subsequently be needed.
Systems with no software, or a conceivable damaged recovery console, may instead simply be restored to the Windows licence adhered to the chassis or beneath the laptop, along with drivers and third-party components such as Adobe reader, flash, java etc. While there is little difference between an original Windows installation, some features on missing bespoke recovery discs, or add-ons originally streamlined with the now damaged recovery console, such as Microsoft Works and optical drive (recording) software, may not consequently be restored unless the client wishes to purchase replacement recovery discs, or a hard-drive partitioned with the original recovery console from the equipment manufacturer.
Where a full recovery is necessary, and the client requires data safeguarding and restoring, a surcharge may be appropriate if there are excessive volumes of data, e.g. music files. Moreover, in the event that a customer does not mention that there are high volumes of data to recover, we may simply opt to go ahead with works estimated less than £60.00 (including collect and return) without reporting back to the client.
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Accidental Damage
BER
Broadband
Cable Works
Call-out
Collect and Return
Economics
Free Health Check
Laptops
Licence
Maintenance
PATest
Upgrade
Virus Cleaning
Warranty
SALVAGE
Our policy won't allow for salvage to be accepted as payment for services, however we may consider salvage in-lieu of part payment. PCWorkspace does not actively seek to purchase salvage, but does from time to time offer second-user systems and liquidation stock.
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Call-out
Disaster Recovery
Disposal
Economics
Free Health Check
Maintenance
Repair
SHOPPER SUPPORT
See: Builds
SITE VISIT
See: Call-out
SOFTWARE UPGRADE
See: Clean Install
STORAGE
An estimated maximum capacity table for hard-drive files is included here, however one should perhaps bear in mind that guidelines are for external back-up disks or partitions, and not necessarily for system drives.
Technically, only 15% of hard-drive free space is needed to maintain a hard-drive supporting Windows XP - nonetheless a system can only accommodate volumes of data in-keeping with the computer resource (the combined processor, memory and hard-disk free space). Consequently, many systems in reality may only perform well with little over 15% usage, let alone 15% of free space.
Personal files will ideally be diverted to a data partition, D:/ drive and preferably no data what-so-ever stored to the system C:/ drive.
| STORAGE | DIGITAL MP3 TRACKS | DIGITAL PHOTOS | DVD VIDEO |
| 160Gb | 40,000 | 45,500 | 80 Hours |
| 250Gb | 62,500 | 72,500 | 120 Hours |
| 320Gb | 80,000 | 91,000 | 160 Hours |
| 500Gb | 125,000 | 145,000 | 240 Hours |
A recommended approximate partition for the system drive is included below, taking into consideration, updates, service packs and third-party software installations. Dedicated partitions may also be appropriate for devoted software installations such as PhotoShop. Any remaining hard-drive capacity can be partitioned and labelled (compartmented) to house data files diverted away from the system C:/ drive.
| PLATFORM | XP | VISTA | WINDOWS 7 |
| Partition | 80-120Gb | 100-140Gb | 120-160Gb |
| Est. RAM | 512Mb-1.5Gb | 1-3Gb | 2-4Gb |
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Economics
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In-place Upgrade
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Memory
SYSTEM CLEANING
See: Air Flow
SYSTEM SUPPORT
PCWorkspace optionally offer the home or small business user monthly, bi-monthly or quarterly support ensuring that systems continue to function at optimum performance and speed, helping to sustain minimum disruption to the workplace.
This service can be tailored to client requirements at our usual hourly rate - please email or contact Steve on: Peterborough (01733) 777878.
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Call-out
Collect and Return
Established Customers
Housekeeping
Licence
Maintenance
PATest
TELECOMS
See: Networks
Tv WALL MOUNTING
PCWorkspace offer a Telivision Wall Mounting Service from £49.00 plus the cost of supplied mounting bracket. A typical bracket cost is £29.99 for 32-37, £34.49 up to 60 inch. Bracket prices vary, may change without prior notice. Please call on: Peterborough (01733) 777878.
UPGRADE
The cost of an upgrade can only be evaluated subject to specifics and mandates, e.g. main-board, daughter-board selection, hard-drive specification etc. - please enquire…
Memory - laptop example
| £12.00 | 1Gb PC2 Branded laptop module 667MHz… |
| £12.00 | Second 1Gb PC2 Branded laptop module 667MHz… |
| £24.00 | |
| £05.00 | Plus other, conceivable and/or necessary works, e.g. fit modules and routine maintenance - reclaim hard-drive, optimise system (£7.50 (less 33% = £5.00)). |
| £29.00 |
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BER
Call-out
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Intel Buyer Guide
Laptops
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Repair
Software Upgrade
Storage
Vista / W7
VALIDATION
Activation, Registration, Validation - What does it all mean?
Activation is a pre-requisite following the installation of your Operating System, e.g. Windows. Recovery console installations may…
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Licence
Maintenance
Virus Cleaning
VIRUS / VIRUS CLEANING
| £15.00 | The cost of removing an infection is likely from £15.00, for example, £15.00 + (£7.50) for Security Updates and Service Packs, totalling £22.50, though this cannot be a fixed fee, and a full service may be advised. |
| £07.50 | Conceivable time needed to process security updates also means that downloads may only be initiated and explained to the client on site, otherwise might require returning to the workshop. |
| £05.00 | Plus other, conceivable or necessary works, e.g. reclaim hard-drive, optimise system, windows repairs… (£7.50 (less 33% = £5.00)). |
| £27.50 | |
| £10.00 | Collect and return (Subject to exact location and on-site requirements, this figure may be reduced by up-to 50%). |
| £37.50 |
Caution: It is important to maintain your Internet Security (Firewall/Anti-virus) software and not simply rely on automatic updates. If both your Internet and System (Windows) Security are maintained and up-to-date, your platform should be okay - resource depending.
From time to time however, the Trojan or Virus may install ahead of a software update or patch, and while it is possible that one may no longer detect a threat subsequently removed from a hard-drive, the damage may have been done, the PC nevertheless unstable given the impact that an intrusion can have on the operating system (OS).
Consequently, cleaning a platform may well prove the most economical option to restoring system files and the computer registry, doubly ensuring that the Internet Security has a) not expired, i.e. the subscription, b) that all security software components are up-to-date, and c) that the newly installed OS also includes the latest Service Packs and Updates.
Miscellaneous threats include applications that do not fit into other categories, or they fall into multiple categories. These typically include some form of potentially abhorrent functionality that may pose privacy or security risks.
A Rogue Security Program is software that claims to scan and detect Malware or other problems on the computer, but attempts to trick users into purchasing the program by presenting the user with intrusive, deceptive warnings and/or false, misleading scan results. Such programs may use aggressive, deceptive advertising likely installed without notice or consent, often through exploits (flaws).
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Broadband Advice
Call-out
Clean Install
Free Health Check
Internet Security
Licence
Maintenance
Software Upgrade
System Cleaning
Validation
VISTA / W7
XP, Vista, or Windows 7? Albeit some development was held-over pending the release of Windows 7…
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Clean Install
Free Health Check
Licence
Maintenance
VOLUME
See: Storage
WARRANTY
Completed work is covered by a *30 day guarantee - Where appropriate, systems are Internet ready with Internet Security installed - It is important however that clients' ensure that their Internet Security is…
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Accidental Damage
Broadband Advice
Internet Security
Licence
Validation
WASTE
See: Disposal
WEB SERVICES
See: Design
WEEKENDS
See: Call-out
WORKSPACE ASSEMBLY
See: Installations
WIRELESS
Internet is reinstated as standard, and a pre-configured WiFi connection qualifies for re-configuration free of charge where a system has been returned to a client following repair or upgrade. Otherwise, Broadband and Wireless (WiFi) services are fixed at £30.00 (£25.00 OAP (includes complimentary maintenance)).
Typically, a wireless broadband modem/router provided by the Internet Service Provider (ISP) will be secured by default, and therefore the Internet cannot generally be accessed through the device other than by the client who is provided with a wireless modem/router specific WEP or WPA key to unlock the encryption.
Those with an unsecured wireless network have conceivably purchased a third-party modem/wireless router, one that has not been provided by their ISP, which has possibly not then been configured correctly, if at all.
Likely because the third-party device is not supported by their broadband provider and/or one is simply unaware that it is unsecured, unmindful that it will not have a unique SSID and, unless it is configured to the broadband profile, their Internet may be accessed (in breach of the law) by anyone in the immediate area that has a system fitted with a wireless adapter.
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