Call Out

Time taken problem solving is not charged – working largely in a mobile capacity, call-out can all the same take up valuable time so, while we operate a no fix, no fee policy and won't charge a call-out for commissioned repairs, we must invoice a half-hour engineers' fee (offset against the repair cost). Where problems require that a base unit or laptop is returned with us, a return to client charge may be included, consequently customers are optionally encouraged to bring and/or collect serviced units to help achieve a more cost-effective solution.

Engineers' Fee / No Fix, No Fee

An engineers' fee is £15.00 (offset against the repair cost). Our optional standard service charge / hourly rate then starts at £30.00ph (Less 20% returning customers, second, third unit (Minimum half-hour)). An on-site repair might include broadband issues, software checks and repair, a quick service, housekeeping, Internet problems, virus/rogue software/trojan removal, hardware issues etc.

What does no-fix, no-fee mean? If we commit to off-site works but then find and report back a system is beyond economical repair (BER), we may operate a no-fix no-fee, or reduced fee (essential repair) policy. However, if we diagnose a problem and the client then simply opts not to go ahead, we will invoice an engineers' fee (systems assessed as BER on-site (engineers' discretion)).

Evenings and Weekends

Where a laptop or system is brought in by arrangement, an 'evening and weekend' supplementary charge is not applied, however a surcharge of £10.00 will be applied to an on-site service fee if outside normal working hours. There is no night time service.

Standard Hourly Rate

£015.00	First half hour / Engineers' fee. Where time taken is less than half an hour, an hour, additional software diagnostics and complimentary maintenance may be…
£030.00	First hour (Less 20% returning customers).

Service: Peterborough and Eye

£039.00	Full service…
£0-5.85	Conceivable web discount – please mention that you visited the website.
£033.15
£010.00	Collect and return.
£043.15
£010.00	Optional evening and weekend fee.
£053.15	Conceivable total, less any third-party works.

Service: Greater Peterborough / Stamford

£039.00	Full service…
£0-5.85	Conceivable web discount – please mention that you visited the website.
£033.15
£020.00	Collect and return.
£053.15
£010.00	Evening and weekend fee.
£063.15	Conceivable total, less any third-party works.

New Business

£015.00

First visit, first hour – PCWorkspace pitches to work with new business clients on site for a minimum of one hour for a £15.00 engineers' fee. Charge offset against cost for systems returned to the workshop…

Contract

If you are a contractor in need of support, or an agency conceivably looking for a computer technician, please contact Steve White on: Peterborough (01733) 777878.

Employment Contract

Steve welcomes contract opportunities that lend both to personal and company development where there is clearly no conflict of interest, e.g. business, computer and/or IT support roles.

Optional Short Term Small Business Contract / Staff Cover

£050.00

Short-term, four–six week contract at five hours dedicated remote or on-site service – per week. Travel time negotiable. More hours, longer contract required, please enquire.

Optional Long Term Business Contract / Staff Cover

£468.00

Long-term, four–six month contract based on four months at fourty hours dedicated remote or on-site service – per week. Less hours, shorter contract required, please enquire.

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